Shipping Policy

At Koel & Co, we are committed to getting your tech products to you safely and as quickly as possible.

Processing & Delivery Times

Orders are typically delivered within 5–8 working days from the date your order is processed.

In some cases, delivery may take longer due to circumstances outside of our control. Please allow up to 12 working days for delivery.

Working days are Monday to Friday and exclude public holidays.

Order Processing

Orders are processed after payment has been successfully received. Please ensure that your shipping information is correct and complete when placing your order.

Once your order has been shipped, you may receive tracking information where available.

Delivery Delays

While we do our best to ensure your order arrives within the estimated delivery period, delays can occasionally occur due to courier services, public holidays, weather conditions, high order volumes, or other circumstances beyond our control.

If your order has not arrived within 12 working days, please contact our support team so we can assist you in locating your order.

Incorrect Shipping Information

Koel & Co is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. If you have entered incorrect information, please contact us as soon as possible.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the product. We will review the issue and assist you with the next steps.

Contact Us

If you have any questions about your order or delivery, please contact the Koel & Co support team.

Thank you for choosing Koel & Co.